Contact with Herbafrost

Herbafrost will be pleased to assist you. With a clear answer to your question, for example, and this as soon as possible. If you use this form, your message will be treated immediately. Thank you in advance for your cooperation.

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The Herbafrost website is copyrighted by Herbafrost N.V.
Herbafrost allows to copy information, only if this is limited to simple copying and when it is intended for personal and non-commercial use. The Herbafrost name, logos and trademark may not be used under any circumstance without prior written permission of Herbafrost N.V.

In spite of all our efforts to give you the most accurate and recent information, technical disturbances, inaccuracies and typographic mistakes may happen. Herbafrost declines any responsibility with regard to such mistakes or faults in the site. Herbafrost reserves the right to adapt or to correct the offered information, and this at any time and without notice.

Any question, suggestions or remarks with regard to the copyright, can be addressed to:

Privacy Statement

We are aware of the trust you place in us. We see it as our responsability to protect your privacy. On this page, we want to inform you about which information we collect, why we collect it and how we handle it.
When you contact Herbafrost, we ask you to provide us with your company data. This information is used to carry out the requested service. The data is stored on a secure server of Herbafrost, as long as it is needed to perform the desired services.
When you send us an email or other communications, we may retain those communications. Sometimes we ask you for additional data which are necessary for the relevant situation. This makes it possible to process your inquiries and respond to your requests.
We do not collect or use information for purposes other than those described in this privacy statement, unless we have obtained your prior consent. In some cases, the information may be shared internally. Our employees are required to maintain the confidentiality of your information.
Company data can also be requested from other sources, such as specialized companies and public registers (credit insurance, Chamber of Commerce, …).
If you want to update your data or have it removed from our files, please contact us.
We might use business information from others, delivered by you, for example data of the end customer mentioned on your order. If you submit data from others, you must be sure that they agree to it and allow you to provide this information. You must also be sure that they know how their data can be used by us, as far as applicable.
To be able to offer the products you desire, it is sometimes necessary to share your business information with suppliers and partners. We work with carefully selected suppliers and partners who perform certain tasks for us. These companies help us for example with our IT services, packaging, storage, transportation and supply of packaging material (foil, labels,…).
If we share business data with other organizations, we require them to keep this information safe and we forbid them to use the information for their own marketing purposes.
We share only the business data that our suppliers and partners need to be able to offer their services to us and to you.
We keep your business data as long as necessary for the provision of the services that are listed in this privacy statement and/or for compliance with the laws and regulations.
You have the right at any time to demand a list of the data we have about you.
We collect and use your business information only if at least one of the following conditions is met:
• We have your consent (e.g. when creating your customer account, you give us the permission to process your business data)
•  It is necessary to process your data within the framework of a contract or an order: we need to process your business information to manage your account or your order, to select the desired products and services.
• We must comply with a legal obligation (e.g. sharing business data with regulatory authorities).
• To protect your viral interests or those of third parties (e.g. in case of a recall, an insurance company and their agents can exchange relevant business information if we/they have to act on your behalf or in the interest of third parties in case of emergency.
This statement replaces all previous versions. We can modify this statement at any time. When it comes to important changes, we will have a clear communication on our website and, if applicable, inform the changes electronically.

Last updated: May 2018